Faq's (Frequently Asked Questions)

1) What is the difference between the medical id tag and the information id tag? And what do the symbols on each represent?

2) What should I write on my tag?

3) Can I use the same tag for different bracelets?

4) What size bracelet do I need?

5) Can I return my bracelet for repair?

6) Can I get a refund or exchange my bracelet if I don´t like it?

7) I want to buy a bracelet for my toddler but the sizes are too large, can I buy a smaller sized bracelet?

8) What are the Id Tags made out of?

 

What is the difference between the medical id tag and the information id tag? And what do the symbols on each represent?

The Medical Id Bracelet Tags are for people with medical conditions such as diabetes, epilepsy, allergies or people dependant on a specific medication. It displays the internationally recognised, medical emergency symbol and is engraved with your personalised medical information and contact telephone number of a close relative.
The medical emergency symbol is a blue, six pointed star, called the Star of Life. It has the Rod of Asclepius in the centre, the image of a snake entwined around a staff. The significance of the snake has various theories and dates back. The six points of the star represent the 6 most important tasks that medical rescue workers must carry out in an emergency situation. Many ambulance services mark the symbol on their vehicles and the crew often wear the symbol on their uniforms. When taking your pulse the ambulance care provider should immediately recognise the symbol on your wrist and understand what it represents.

 

The Info Id Bracelet Tags display the international logo for Information and are for general use. Medical information should not be placed here. These state, the name and telephone number of a close relative, or the information of your choice. These are for anybody wishing to carry emergency Id but are particularly good for children, teenagers or elderly people who suffer from memory lapses. They are also useful for adults who enjoy high risk sports or travel often.

 

What should I write on my tag?

Here are some suggestions as to what you should write on your Medical Id tag:

  • Your name is a good idea although not imperative.
  • Medical condition/s.
  • Allergies.
  • With regard to placing medication names on the tag, please ensure you state
    whether you are allergic to the medication or taking the medication.
  • One or two contact telephone numbers of a close relative or friend.

Full sentences are not necessary if the information is clear and understandable, using the least number of letters as possible. Remember there is a limited space to write and the less you write, the bigger the letter size will be.

 

Examples:

 

John Jones
Diabetes type 1
Insulin dependent
Tel- 834246583

 

Severe penicillin,
Peanut, milk,
allergy.
Tel- 835286735
Tel- 867363426

 

Susan Jones
Lymphedema alert
No iv/ needles/ BP
In left arm
Tel- 856472839

 

Jenny Jones
Anaphylaxis, see
wallet details
Carrying adrenalin
Tel- 856473928

 

Joe Jones
High BP
Taking Warfarin
Tel- 8675945363

 

Here are some suggestions as to what you should write on the info Id tag:

  • Writing your name is a good idea.
  • Address is optional.
  • Name and contact telephone number/s of close relatives.
  • ´ICE´ is a shortened way of saying In Case of Emergency.

Examples:

 

Jessica Jones
15 Dale St.
Manchester
Mum- 8575849948
Dad- 8478473839

 

Jeff Jones
Ring Katie
ICE
Tel- 857564843

 

George Jones
ICE Tel-
856473663
847400453

 

Can I use the same tag for different bracelets?

Yes, the same tag can be used for various bracelets. When you choose your bracelet you will be asked if you require it with or without a tag. This allows you the option of buying just one tag and several bracelets to interchange it with depending on your day or mood.

 

What size bracelet do I need?

You must measure your wrist size in centimetres with a tape measure or a piece of string that you can then measure against a ruler. This is the length you should put in the box ´wrist size.` This measurement should be taken from the smallest part of your wrist and must not be too tight nor too loose as it is vital to your bracelet fitting correctly. Keeps Me Safe will then add on extra length to that measurement to ensure that the bracelet sits correctly on the wrist. An inaccurate measurement reading will result in your bracelet being uncomfortable.

 

Can I return my bracelet for repair?

For size adjustments to your bracelet you should send the bracelet back to us in its entirety within a padded envelope to prevent postal damage. This should be done within 30 days of the purchase date. You should also make a bank transfer for the amount of 15€ this will cover the return postage from us to you and the necessary adjustments. The details of which will be sent via email on receiving your request. Please add a note stating the new size you require and a copy of your original receipt. The return address is:

 

C/ Rascaña, 26,18.
46015 - Valencia,
Spain

 

If you return your bracelet to us for repair please put all bracelet pieces in a padded envelope and send to us, a copy of your receipt or invoice would also be helpful. If not, your full name, address, date of purchase (so that we can check our files quickly) and telephone number or email address. Please enclose a note stating your wrist size as we may need to remake the bracelet from scratch. The date of purchase is important because there will be no charge for the bracelet´s repair within 3 months of purchase. After 3 months a 15€ charge will apply, this includes the repair and cost of return postage from us to you. This should be done by bank transfer. The details of which will be sent to you via email on receiving your request. Only bracelets damaged from normal use, will be repaired, bracelets damaged under other circumstances will not.

 

Exchanges are not accepted. This is because each bracelet is personalised for each person and so the materials used to make your bracelet cannot be re-used or sold.

 

Can I get a refund or exchange my bracelet if I don´t like it?

Refunds must be made with your receipt within 30 days of purchase. The bracelet should be posted back to us in a padded envelope to prevent postal damage and should be in the same condition to which you received it. We will then contact you with your refund details and reimburse you by bank transfer, the quantity of your original purchase (Keeps me Safe is not responsible for any further postage costs). and respond as quickly as possible. It would also be helpful for us to know the reasons for your refund request. Customer feedback is very important to us.

 

I want to buy a bracelet for my toddler but the sizes are too large, can I buy a smaller sized bracelet?

The smallest sized wrist we cater for is 12.5cm. This is mainly because our bracelets are not suitable for very young children due to the small pieces used and choking hazards. The Id tag would also be too big for the wrist and the bracelet would not fit correctly. We are exploring ways to overcome this problem as we are well aware that such bracelets are equally as important for younger children as they are for older children. Please keep checking the site for further developments on toddler friendly solutions.

 

What are the Id Tags made out of?

The tags are made entirely of stainless steel, this means that they are sturdy, very resistant and are considerably less likely to provoke an allergic or epidermal reaction from skin contact. The chemical composition of the tags, according to the information facilitated by our provider, is the following:

  • Carbon (C) 0,8-0,18 %
  • Chromium (Cr) 11,5 %-14 %
  • Nickel (Not) <= 0,6 %
  • Manganese (Mn) 1 %-2 %
  • Silicon (If) 0,4 %-1,2 %
  • Phosphorus 0,02 %-0,04 %
  • Sulfur 0,02 %-0,04 %

If you are allergic to one or some of these elements, we recommend that you do not wear our bracelets. Keeps Me Safe is currently developing bracelets and specific tag models for those who are allergic to all metals, these will be displayed here on the website when completed. Please feel free to contact us about this for more information.

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